FAQ

How long will my order take to be processed?

Order are processed 24-48 hours after purchase has been confirmed

How long will my order take to arrive?

Your order will arrive between 2-8 Business days if you choose that shipping method at checkout. We do also offer 1-2 Business days delivery for an extra fee.

Do you guys ship internationally?

For the moment we are currently only shipping Australia wide but we are working hard to be able to bring our high quality lashes worldwide!

How do I return an item?

To return an item all you have to do is send us an email at [email protected] and we will do our best to get back to you as soon as possible. Or feel free to DM us on our instagram @trueyelashes

What is your return policy?

We know that you will never want to return our products. But if you do or you are not satisfied with our product you will have 7 days from the day of delivery to be eligible for free returns. You must also have not worn the lashes. Afterwards you will have to pay the cost of shipping to return the item and get your money back.

How do I apply the lashes?

1.Gently remove the false lashes from the tray using tweezers

2.Hold the lash strip against your eyelid & trim the ends if the band is too wide

3.Apply a thin strip of lash glue along the band & wait for the glue to become tacky

4.Place the lash band as close to your lash line as possible & hold until it is secure

5.Store lashes in its original packaging to preserve its shape & integrity

What if I don't have any eyelash glue?

With every purchase we supply you with a small tube of eyelash glue. So you are able to put on the eyelashes right away.